Active/Inactive Account Inquiries

TEXT (443) 552-0214

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Sales Rep Life Cycle Support Touch-points



  • Request a sales training refresher course

  • Questions about the offering



  • New account on-boarding

    • 1. Send new UTI account paperwork

    • 2. Account is registered

    • 3. Initial UTI kits are shipped (within 2 business days)

  • Make existing account updates:

    • Address changes

    • Fax # changes

    • Add additional clinicians to Req. Forms


TEXT: 410-833-3025

CALL: 410-833-3025 x 123



  • Request a one-time sample pickup

  • Schedule daily pickups (requirements below)

    • Practice name

    • Address

    • 2-hour pickup window

  • Check on a pickup



  • UTI report/results questions

  • Clinical questions from provider that you cannot answer

  • Status of samples received



  • Request UTI kits or supplies for registered accounts (requirements below)

    • Practice name

    • Address

  • Request tracking information

  • Follow-up on a supply request


Active/Inactive account inquiries:

TEXT: (443) 552-0214



  • Compensation/commission information

  • Request business cards

  • Request UTI sales and marketing folders



  • Request portal setup

    • NOTE: Portal setup for new accounts are completed upon receipt of 1st sample

  • Portal questions and support

  • Company email setup questions and support



  • Patient or practice billing questions



  • HUB questions

  • Enable direct deposit

  • Update personal information



  • Compliance concerns

  • Mandatory training questions

  • Contracts/agreements


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