Active/Inactive Account Inquiries

TEXT (443) 552-0214


Want to add the support directory as an app tile on your mobile device? See how below.


 

Easy, one-touch mobile access options

 
 
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Download the support directory to print or save as a PDF on your mobile device or computer

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Save the support directory to your mobile device home screen as an easy, one-touch access tile.

 
 

Sales Rep Life Cycle Support Touch-points


 
 

FAQs

  • Request a sales training refresher course

  • Questions about the offering


 

FAQs

  • New account on-boarding

    • 1. Send new UTI account paperwork

    • 2. Account is registered

    • 3. Initial UTI kits are shipped (within 2 business days)

  • Make existing account updates:

    • Address changes

    • Fax # changes

    • Add additional clinicians to Req. Forms


 

TEXT: 410-833-3025

CALL: 410-833-3025 x 123

 

FAQs

  • Request a one-time sample pickup

  • Schedule daily pickups (requirements below)

    • Practice name

    • Address

    • 2-hour pickup window

  • Check on a pickup


 
 

FAQs

  • UTI report/results questions

  • Clinical questions from provider that you cannot answer

  • Status of samples received


 
 

FAQs

  • Request UTI kits or supplies for registered accounts (requirements below)

    • Practice name

    • Address

  • Request tracking information

  • Follow-up on a supply request


 

Active/Inactive account inquiries:

TEXT: (443) 552-0214

 

FAQs

  • Compensation/commission information

  • Request business cards

  • Request UTI sales and marketing folders


 
 

FAQs

  • Request portal setup

    • NOTE: Portal setup for new accounts are completed upon receipt of 1st sample

  • Portal questions and support

  • Company email setup questions and support



 
 

FAQs

  • Patient or practice billing questions


 
 

FAQs

  • HUB questions

  • Enable direct deposit

  • Update personal information


 
 

FAQs

  • Compliance concerns

  • Mandatory training questions

  • Contracts/agreements


 

One-Touch Access Mobile Instructions

 

iOS

  1. Open this link

  2. Tap the "Share" button.

  3. Scroll right and tap “Add to Home Screen”.

  4. If you wish, rename the shortcut

  5. Tap “Add”

  6. Now it’s a tile on your home screen!

Android

  1. Open this link

  2. Tap the menu button

  3. Tap “Add to homescreen”

  4. If you wish, rename the shortcut

  5. Now it’s a tile on your home screen!